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Airship

Inbox Messaging Templates & Starbucks Campaign

Product DesignClient Work

Overview

A flexible inbox messaging template system and a specific high-scale solution for Starbucks' holiday campaign using lightweight CSS animation.

Who it's for

Enterprise marketing teams using Airship (Starbucks and similar brands).

Problems it solves

  • Custom in-app messages were often bespoke and hard to reuse
  • Video-heavy campaigns risked performance and server load at massive scale
  • Marketers needed visually rich, branded experiences that still performed well

Key use cases

  • Marketers choose from templates to build rich in-app messages with consistent structure
  • For Starbucks, replacing a video asset with a tiny CSS animation to mimic the effect without heavy load
  • Collaborating with clients to design campaigns that respect both brand and technical constraints

My contributions

  • Created flexible template system for in-app messages
  • Designed lightweight CSS animation solution for Starbucks campaign
  • Collaborated with enterprise clients on brand-respecting implementations
  • Balanced visual richness with performance constraints

Visuals

Kermit - Product Designer